Thank you for shopping at YouAreSpecial.com™. If you have any questions that are not covered under the headings below, please contact us by email or call us at 905-713-0018 between 9:00 am and 5:00 pm EST, Monday through Friday.
- Placing Orders
- Payment and Billing
- Shipping & Delivery
- Returning Your Order
- YouAreSpecial.com™ Services
Is shopping at YouAreSpecial.com™ safe?
All transactions are processed with SSL (Secure Sockets Layer) to ensure privacy and integrity of your order information. SSL has been referred to as "the most advanced online ordering security system available". All your personal information, including credit card number, name, and address, is encrypted, so it cannot be read as it travels over the Internet. In fact, there is a greater chance of having your credit card number intercepted by a third party when you use your credit card over the phone or in a restaurant or store.
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Placing an order.
To add an item to your shopping cart, click on the "Add to Cart" button attached to the image of the book you are viewing. You will be invited to continue to browse after adding products to your cart. By clicking "View Cart" at the top right of each page, you can view the contents of your shopping cart, and delete or change the quantity or individual items anytime. Once you are ready to check out, click "Check Out" at the top right of each page and follow the easy check out instructions. Your order will be placed.
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How do I know if my order went through?
After you select "Check Out", fill out all the required information and click the "Continue" button, you will then be taken to our Thank You page, which confirms that you have successfully completed your order and that we will process it shortly. Immediately after successfully placing an order online, you'll receive an email confirming that you have placed an order with YouAreSpecial.com™. This email will contain your complete order details and the order confirmation number assigned to your purchase. Please save this email - your order confirmation number is required fir inquiries regarding your order.
When your order is ready to ship, you'll receive a shipping confirmation email. This email will contain your shipping details and courier tracking information. Please use this tracking number to check on the delivery status of your order.
Please note: if we encounter difficulties receiving payment for the purchase, you will be notified by email. Credit card authorization failures will prevent your order from being processed.
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How can I view the status of my order?
Go to the Contact Us page and enter the order confirmation number. The status of your order will be displayed.
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International orders.
We gladly accept orders from many countries around the world. Listed below are just a few things to keep in mind:
- All prices are in Canadian funds ($CDN).
- We don't add tax to international orders, but you may have to pay local taxes and customs charges in your country. We do not accept responsibility for these charges.
- International orders may be opened by official Customs Agents for review of their contents.
For detailed shipping rates, please see Shipping Rate.
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Can I buy books in your store?
No. We are an online store only and do not have a storefront.
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What are my payment options?
We accept all major credit cards including Visa, MasterCard, American Express via PayPal. There is no need to create any PayPal account in order to make any purchases. All prices are in Canadian funds.
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Duty, customs and taxes.
Orders shipped within Canada will be subject to GST only. Orders shipped to international destinations may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.
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Shipping time, rates and methods.
At YouAreSpecial.com™, we strive to deliver your order in the fastest, most efficient manner possible. Your shipping method and address, along with the type of item and its availability, determine the delivery time and cost. Our policy on shipping costs is to pass on the actual cost for all orders.
For detailed shipping rates, please see Shipping Rate.
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What are my shipping costs?
Shipping costs will be displayed after you have entered the delivery address. It will be on the invoice you see before confirming your order.
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When will my order be shipped?
If all the items in the order are available, it will be shipped within 2 business day from the date the order was placed. For instance, an order placed on Monday at 1:00 pm will be shipped by 1:00 pm Wednesday. An order placed at 9:00 pm Friday will be shipped by 5:00 pm Tuesday. If any item(s) require special ordering, we will email you with the estimated order time. Once received, we will ship the item(s) to you within 1 business day.
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When will I receive my order?
It depends on the shipping method that you select. For example, if you select regular shipping and all the items in the order are available, the order will be packed and ready for shipping within 2 business day + (3 to 10 days - actual delivery time); i.e. 5 to 12 days.
For more details, please see Shipping Rate.
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Address tips.
Avoid unnecessary delays by ensuring accurate shipping and billing address information!
Make sure your billing address matches the address that appears on your monthly credit card or bank statement. Enter information in address fields as labeled. If you don't have any address information to enter into a field, just leave it blank. The exception is if you see a field marked with an asterisk (*). This means the information is required to complete your order. Be sure your abbreviations are generally accepted and do not use non-English characters or accent marks. If the mail carriers do not recognize an abbreviation, your parcel may be delayed. Lastly, double check all your shipping information!
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Lost or delayed orders.
We make every effort to get your order to you in a timely fashion. But sometimes packages do get lost in the mail. So if the date on your shipping confirmation email says that you should have received your package and you haven't, it's best to let us know as soon as you can. But before you give us a call or send an email, review these simple tips:
- Locate your Canada Post tracking number. You can find this number in your shipping confirmation email. By clicking on the tracking number, you will be taken to your parcel's delivery information on Canada Post's "Track a Package" page. This will tell you where your package is in the delivery process.
- If Canada Post indicates that the package has been delivered but you haven't received it, it's possible that your parcel was left in a "Safe Drop" location on your property. A Safe Drop is usually enclosed so that your parcel is protected from foul weather, and not visible to passers-by. If you live in an apartment or condo, you might also want to ask your building manager or concierge.
- If the tracking information suggests that your package has been returned to us, or if the address is incorrect, it may have been considered undeliverable due to an address error. If your order is returned to us then upon receipt and processing of the undeliverable parcel, you will be refunded. Unfortunately, we cannot re-ship undeliverable orders.
- If you still cannot locate your package, please contact us within 30 days of receiving your shipping confirmation email.
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How do I return an order?
Please see our Return Policy and Return Procedure.
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Exchanges.
We do not accept exchanges.
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Where is my return refund?
We'll notify you of your refund via email after we've received and processed the returned item. You can expect a refund, in the same form of payment originally used for the purchase, within 7 to 14 business days after we receive your return. Please note that the shipping cost will not be refunded.
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Returning a gift.
Please see our Return Policy and Return Procedure.
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Can I return books to your store?
No. We are an online store and do not have a storefront.
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Research.
If you are looking for books that deal with a specific language or culture but cannot find them anywhere, please let us know. We will do the research and locate your books. This is a FREE service. For details, please see our Research service.
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Special orders.
Libraries and schools:
If you are looking for assistance and expertise in selecting books for the multicultural section of your library, please see our Special Order service.
Individuals:
Please see our Research service.
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